FREE UK SHIPPING on orders over £50

TERMS AND CONDITIONS

Overview
This website is operated by Ulzzang Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ulzzang Ltd. Ulzzang Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the site (including without limitation photographs and graphical images) are owned by us or our licensors and cannot be reproduced, duplicated, copied, resold or exploit without express written permission. If you breach any of the terms in these terms and conditions, your permission to use our site automatically terminates and you must immediately destroy any downloaded or printed extracts from our site.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices
Prices for our products are exclusive of VAT and are subject to change without notice.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on the site.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Order process
You are deemed to place an order with us by ordering via the checkout process on our site. As part of our checkout process, and before placing your order, you will be given the opportunity to check your order and to correct any errors. We will send you an order confirmation, detailing the products you have ordered and the shipping address entered. Please note that this does not mean that your order has been accepted.

Our acceptance of an order takes place when we provide confirmation that your order has been dispatched. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Each account registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Please note that responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We reserve the right to suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Shipping
We will not be held liable for any loss caused by you entering information incorrectly into the website or not collecting a parcel within the carrier's timeframe. Should a carrier charge us for returning an uncollected item, we reserve the right to charge your card with the cost charged to us by the carrier for returning the item to us and for dispatching the parcel again to your nominated delivery address.

If an item is not delivered by the carrier we use, we will claim a refund from them. We withhold the right to charge your card for the original amount if there is evidence of non co-operation with them during their enquiries.

The dispatch and shipping timescales quoted on our website are estimates, and should only be used as guidance. The vast majority of our orders do arrive within these timescales, however, we would ask that you wait 3 (for Express orders) or 5 (for Standard orders) working days past the last estimate day before contacting us should your parcel not arrive within the delivery estimate timescale.

Returns and Cancellations
Your right to cancel your order starts from the date of the dispatch confirmation with a deadline of 30 days from that date. If you wish to cancel your order, you can notify us by email to hello@ulzzang.co.uk by providing the order number and product(s) you wish to cancel. Where products have been already dispatched to you, you will receive a free postal label for returns.

Your right to cancel the order and returns the products to us will not apply in the event that the products are no longer in marketable condition (which may include the event that the products have been used, that packaging seals have been broken or other health and safety reasons) and/or where products have been customised to your chosen specifications. Please note that the products must be returned in their original packaging.

Upon receipt of the products we will issue to you a refund of the amount paid less original shipping fees or an exchange credit as required. Where discounts or promotional codes have been applied, the refund will cover the amount you paid less shipping fees. Where free shipping has been offered with the order then there will be a charge at the standard rate of shipping applied. Current shipping rates can be found on our Shipping and Returns page.

Please note that we do not accept returns on European or International orders or specials sales and promotional items at this time.

For additional information, please review our Returns Policy.

Promotions and Referral terms
Promotional offers are valid when used online on our site and will allow money off or free shipping when you order. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer.

We reserve the right to cancel promotional offers and/or refuse to allow specific customers or account holders to participate in the offers should we suspect that the offers are used in a questionable manner or in breach of our Terms and Conditions. We reserve the right to close the accounts of any customer or registered users in violation of these Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time in our sole discretion.

Sign up to newsletter and get 10% of your first order
Once you have signed up for our newsletter, we will provide you with a voucher code to apply a 10% discount on your first order placed on our site at checkout. The discount is valid for one month from date of sign up and applies to full price products excluding gift cards, it cannot be used on special sale or promotional items.The discount can only be redeemed once per email account. This offer cannot be exchanged for cash and is not valid in conjunction with any other discount code or promotional offer.

Refer a friend, give 10% and get 10%
As an account holder on our site, you can refer a friend to give them 10% off their first order and get 10% off your next purchase. We will send a voucher code for 10% off your next purchase to your registered email address when a referred friend places their first order using the Friend Referral program link and discount voucher code provided.

A Qualified Referral is defined as a purchase made on our site by a person (a "Referred Customer") who arrives to our website by clicking your Friend Referral program link. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.There are no limits to the number of people you can refer the Friend program link to.

The Referred Customer is a person who has never made a purchase on our site prior to participation in the Friend Referral program.The Referred Customer and the Referrer cannot be the same person.

Eligibility is limited to existing customers with problem-free registered accounts on our site. The program is not eligible for businesses. Any distribution of the referral link that could constitute unsolicited commercial email or "spam" can be grounds for immediate termination of your account and exclusion from the Friend Referral program.

The discount is valid for one month from date of issue and applies to full price products excluding gift cards, it cannot be used on special sale or promotional items. This offer cannot be exchanged for cash and is not valid in conjunction with any other discount code or promotional offer.

Should the Referred Customer cancel their first order, we will cancel discount code provided to the Referrer. Should users choose to close down their account, any leftover discount code will become void.

Gift Card scheme
Gift cards and vouchers are redeemed on checkout on our site. Gift cards have no official monetary value and cannot be exchanged, transferred, redeemed, replaced or refunded for cash. Gift cards cannot be used for the purchase of other gift cards.

Gift cards expire 24 months from the date of purchase. On expiry, any remaining balance will be lost. Unused Gift Cards may not be transferred to another registered account.

We reserve the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our site.

We reserve the right to vary these terms for legal, security or regulatory reasons or may suspend or discontinue the Gift Card scheme at any time. We will endeavour to give such notice of any variation of the terms or any suspension or discontinuance of the Gift Card scheme as is reasonably possible.

Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitations of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ulzzang Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification
You agree to indemnify, defend and hold harmless Ulzzang Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information
Questions about the Terms of Service should be sent to us at hello@ulzzang.co.uk

Search our store